🔄 Exchange, Return and Refund Policy
At Forfarma, we are committed to providing a simple, fair, and secure process for exchanges, returns, and refunds. 🛡️✨
⚠️ Important Information
⏱️ Deadlines: always check the deadlines to request an exchange, return, or refund.
📢 Prior contact: mandatory through our customer service channels before any request.
🌐 Exclusivity: we do not process exchanges or returns for orders placed outside this website.
🛑 Attention: avoid counterfeit products – always purchase original and certified products.
📝 Situations in which you may request:
1️⃣ Exchange for Defective or Damaged Products – within 7 calendar days after delivery.
2️⃣ Return for Purchase Cancellation – within 7 calendar days after delivery, with a full refund.
3️⃣ Reshipment of Lost Shipment – within 60 calendar days after purchase confirmation.
4️⃣ Order Cancellation and Refund Due to Shipping Problems – within 60 calendar days after purchase confirmation.
🔧 Case 1: Exchange for Defective or Damaged Products
Despite all precautions, issues may occasionally occur.
📩 How to request: contact us within 7 calendar days after delivery.
📦 Product condition: must be in the original packaging, with seal intact and invoice included.
🚚 Shipping: we provide return shipping authorization when applicable.
🔎 Analysis time: technical verification after the product is received.
📤 Replacement: if the defect is confirmed, a new product will be shipped within 2 business days.
🔄 No defect found: if no issue is identified, the same product will be returned to the customer.
💸 Case 2: Return with Refund (Purchase Cancellation)
You may cancel your purchase within 7 calendar days after receiving the order.
📦 Conditions: the product must be sealed, unused, and in its original packaging.
🚫 Exceptions: opened or used products will not be accepted.
💰 Refund:
💳 Credit Card: refund request processed within 10 business days (processing time depends on the card issuer).
🏦 Bank Transfer or PIX: refund processed within 10 business days to the original payment holder.
💲 No additional fees will be charged.
📦 Case 3: Shipping Issues – Product Reshipment
If there is a lost shipment or delivery issue:
📩 Contact deadline: within 60 calendar days after purchase confirmation.
🔎 Verification: we will contact the carrier for investigation (up to 5 business days).
🚚 Reshipment: if the issue is confirmed and unresolved, a new product will be shipped at no additional cost.
❌ Case 4: Order Cancellation Due to Shipping Problems
If you prefer to cancel the order instead of receiving a replacement product:
📦 Delayed delivery: refuse the package and notify our support team.
📤 Lost shipment: refund issued immediately after confirmation.
💰 Refund Method:
💳 Credit Card: refund processed within 10 business days (subject to the card issuer processing time).
🏦 Bank Transfer: refund processed within 10 business days to the payment holder.
💲 No additional cost to the customer.
📲 How to Request
Please contact us through our official support channels and select the option "Regarding an order". Our team will be happy to assist you. 💬🤝
✅ Our Commitment
We want your experience to be safe, transparent, and satisfying. In any exchange, return, or refund situation, our priority is to resolve the issue quickly and in a fair way for you. 💚
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